Please see the PlayStation Store Cancellation Policy for more information. There are limitations on when you can get a refund for certain payments. Please check your account transaction history to see if you have purchased the same piece of content multiple times. If you find that a family member under the age of 18 is using an adult account, please contact us. 2 days ago &0183 &32 The Swedish investment firm is planning to extend the deadline for closing the fund from August to February 2024, the people said. If a child is using an adult account, they will be able to use PlayStation™Network without parental controls - this is a breach of our Terms of Service. The spending limit for a child account is set to 0 by default when the account is created by the family manager. Please see our PlayStation Store Cancellation Policy for more details.Ĭould a family member have used your payment details?Ĭhild accounts don't have their own PlayStation wallet but can spend funds from the family manager's wallet within an assigned spending limit. Please note, there are limitations on when you can get a refund for subscription payments. Reporting them in-game - which you have done - is all you can do in this situation. These are not the people who review reports. Customer support does not take reports, as far as I'm aware. Please check your subscription settings to see if this is the cause of the transaction. You can report messages (or chat on a PS5) only. Have you been charged a recurring subscription fee?

If your transaction history doesn't explain the charges, please consider the common reasons for unrecognized payments listed below. If you do not recognize a purchase, first check your PlayStation Store transactions.

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